These Terms of Service (“Terms”) govern your access to and use of Relio (the “Service”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Relio is
Relio is a creator-side inbound deal agent. It hosts a public, resume-like creator profile and an AI concierge that fields inbound brand inquiries on the creator's behalf: intaking campaign details, qualifying fit against the creator's configured rules, sharing rates the creator has set, capturing the brief, and alerting the creator. Relio helps facilitate these conversations; it does not act as an agent, broker, or party to any agreement between creators and brands, and it does not guarantee any deal, outcome, or level of income.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using Relio you represent that you meet these requirements and that any information you provide is accurate.
3. Your account
You are responsible for the activity that occurs under your account and for keeping your credentials secure. Notify us promptly of any unauthorized use. You are responsible for the accuracy of the profile content, rates, availability, and rules you configure.
4. Your content and your agent
You retain ownership of the content you submit: your profile, rate card, availability, and the rules that guide your agent. You grant Relio a limited license to host, process, and display that content solely to operate the Service for you. The AI concierge acts within the configuration you provide; you are responsible for the rates, representations, and commitments it is configured to share, and for reviewing and confirming any deal before you act on it.
5. Brand and visitor interactions
Conversations initiated from a creator profile are handled by an automated AI concierge, not a human, unless a creator responds directly. Information a brand or visitor submits (such as campaign details and contact information) is shared with the associated creator so they can follow up. Do not submit confidential information you do not wish to be shared with the creator.
6. Acceptable use
You agree not to:
- use the Service for any unlawful, deceptive, or fraudulent purpose;
- misrepresent your identity, impersonate others, or post content you do not have the right to share;
- attempt to disrupt, overload, reverse engineer, scrape, or gain unauthorized access to the Service or its data;
- send spam or abusive, harassing, or infringing content through the brand chat or any other surface.
7. Third-party services
Relio relies on third-party providers to operate, including hosting and database infrastructure, AI/large-language-model providers that process conversation content, SMS/WhatsApp and email delivery for alerts, and payment processing. Your use of the Service is also subject to those providers' terms, and Relio is not responsible for their acts or omissions.
8. Fees
Some features may be offered on paid plans. Where fees apply, they will be disclosed before you incur them, and paid features are subject to the pricing and billing terms presented at the time of purchase. Except where required by law, fees are non-refundable.
9. Intellectual property
The Service, including its software, design, and the “Relio” name and marks, is owned by Relio and its licensors and is protected by applicable intellectual-property laws. These Terms do not grant you any right to use Relio's branding except as necessary to use the Service as intended.
10. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. Responses generated by the AI concierge may be inaccurate or incomplete, and Relio does not warrant that the Service will be uninterrupted, error-free, or that it will result in any deal or outcome. You are responsible for reviewing and confirming any information or commitment before relying on it.
11. Limitation of liability
To the maximum extent permitted by law, Relio and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.
12. Indemnification
You agree to indemnify and hold harmless Relio from any claims, damages, or expenses arising out of your content, your use of the Service, or your violation of these Terms or applicable law.
13. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or other users. Provisions that by their nature should survive termination will continue to apply.
14. Changes
We may update the Service and these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws of the jurisdiction in which Relio is established, without regard to its conflict-of-laws rules. Any disputes will be resolved in the courts of that jurisdiction, unless applicable law requires otherwise.
16. Operator
The Service is operated by Insihts, Corp., a Delaware corporation, doing business as Relio. Relio is a brand owned and operated by Insihts, Corp., the legal entity responsible for the Service.
17. Contact
Questions about these Terms? Reach us at hello@relio.one.